Responsible Gaming at at999 —
Your Wellbeing Comes First
at999 is committed to providing a safe, fair, and enjoyable entertainment experience for every player in Bangladesh. We provide robust tools, clear guidelines, and dedicated support to help you stay in control of your gaming activity at all times.
How at999 Keeps Gaming Safe
We have built responsible gaming directly into the at999 platform — not as an afterthought, but as a core part of how we operate. Here are the six pillars of our player protection programme.
Strict 21+ Age Policy
at999 enforces a minimum age of 21 for all players on the platform. Every new account undergoes mandatory Know Your Customer (KYC) verification before any deposit or withdrawal can be processed. We cross-check national ID documents to confirm age eligibility and reject any application that fails this check.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a 48-hour cooling-off period. This feature gives you direct, real-time control over how much money enters your at999 gaming wallet per period.
Session Time-Out
at999 allows you to set a maximum session duration after which your account is automatically logged out. Session reminders can also be activated, prompting you with a notification after a defined period of continuous play. These tools help prevent excessive uninterrupted gaming sessions and encourage healthy breaks.
Self-Exclusion Programme
If you feel that gambling is becoming a problem, at999 offers a self-exclusion feature that temporarily or permanently blocks access to your account. Self-exclusion periods are available from 30 days up to five years, or permanently. During a self-exclusion period, at999 will also suppress all marketing communications sent to your contact details.
Activity & Spend Tracking
Your at999 account dashboard provides a full, transparent history of every bet placed, game session, deposit, and withdrawal. You can review your net gaming position — total deposits minus total withdrawals — at any time. Transparency about your own activity is one of the most powerful tools for responsible gaming.
Dedicated Support Team
at999 operates a 24/7 player support team that is trained to handle responsible gaming concerns with sensitivity and confidentiality. If you reach out about a gambling problem — via live chat or at [email protected] — our team will connect you with the appropriate self-help tools and external support resources without judgment.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of experience level or financial background. Recognising the early warning signs is the first and most important step toward getting back in control. If any of the following patterns sound familiar, we strongly encourage you to use the at999 responsible gaming tools or contact our support team immediately.
Important: Experiencing one or more of these signs does not automatically mean you have a gambling disorder. However, it is always better to seek guidance early. at999's support team is available around the clock and all conversations are treated with complete confidentiality.
Chasing Losses
Continuing to play or increasing bet sizes in an attempt to recover money you have already lost — often referred to as "chasing" — is one of the most common indicators of problem gambling.
Gambling Beyond Your Means
Spending money earmarked for rent, food, bills, or family expenses on gambling, or borrowing money specifically to fund gaming activity, is a serious warning sign that requires immediate attention.
Unable to Stop
Repeatedly attempting to cut down or stop gambling without success, or feeling restless and irritable when trying to reduce your play, may indicate a loss of control over your gaming behaviour.
Hiding Gambling Activity
Concealing the extent of your gambling from family, friends, or colleagues — or feeling guilt and shame about how much time or money you are spending — is a sign that your relationship with gambling may be unhealthy.
Neglecting Responsibilities
Allowing gambling to interfere with work, study, family obligations, or social relationships — including skipping important commitments to play — is a clear sign that gaming has begun to negatively impact your daily life.
Gambling to Escape
Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions — rather than as a form of entertainment — can quickly lead to problematic and compulsive behaviour patterns.
Ask Yourself These Ten Questions
This is not a clinical diagnostic tool, but a simple self-reflection exercise to help you evaluate your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use one of the at999 responsible gaming tools below.
Have you ever gambled with more money than you could comfortably afford to lose?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins and losses?
Have you needed to bet increasingly larger amounts of money in order to feel the same level of excitement?
Have you felt restless, irritable, or anxious when you tried to reduce your gambling or stop entirely?
Have you ever gambled to escape from problems, relieve feelings of stress, guilt, anxiety, or depression?
After losing money gambling, have you returned the next day or within a few hours to try to win it back?
Have you lied to family members, friends, or your partner about the amount of time or money you spend on gambling?
Has gambling caused serious problems in your relationships, work, studies, or financial situation?
Have you ever asked someone else for money — or borrowed money you could not repay — because of gambling losses?
Have you ever considered, or have you actually taken, extreme measures — including selling possessions — to fund gambling activity?
If you answered "yes" to three or more questions, please reach out to our support team at [email protected] or use the live chat on the at999 platform. Help is available 24/7, completely free, and all conversations are confidential.
Responsible Gaming Tools Available on at999
All of the following tools are available to every registered at999 player at no cost. You can activate them directly from your account dashboard, or by contacting our support team.
💳 Deposit Limits
Set a maximum deposit amount per day, week, or month. Protects you from overspending in a single session or during a losing streak. Reductions take effect immediately; increases require a 48-hour waiting period.
📉 Loss Limits
Set a maximum net loss threshold per day, week, or month. Once your net loss reaches this limit, the system automatically prevents further play for the remainder of the period, regardless of account balance.
⏱️ Session Time Limits
Define the maximum number of hours you wish to play in a single session. at999 will notify you when you are approaching your limit and will log you out automatically when it is reached. Configurable from 30 minutes up to 8 hours.
☕ Time-Out / Cool-Off
Take a short break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets on at999.
🚫 Self-Exclusion
Choose to exclude yourself from at999 for a defined period (30 days, 3 months, 6 months, 1 year, 5 years) or permanently. During exclusion, your account is frozen, all marketing is suppressed, and re-registration attempts are blocked.
📊 Activity Statement
Download a full statement of your gaming activity — every session, bet, deposit, withdrawal, and net position — for any date range. Reviewing this data regularly is one of the most effective ways to stay aware of your gambling habits.
How to Activate Responsible Gaming Controls
Setting up your responsible gaming controls on at999 takes less than two minutes. Follow these steps to put the right protections in place before your next session. If you encounter any difficulty, our 24/7 support team is ready to assist.
Log in to Your at999 Account
Visit at999.io and sign in with your registered username and password. Ensure your account has completed the KYC verification process, as responsible gaming tools are only available to verified accounts.
Navigate to Account Settings
Click on your account avatar or username in the top-right corner of the platform to open the account menu. Select "Account Settings" from the dropdown options that appear.
Open the Responsible Gaming Tab
Inside Account Settings, locate and click the "Responsible Gaming" tab. This section consolidates all available player protection tools — deposit limits, loss limits, session timers, time-out, and self-exclusion — in one place.
Configure Your Preferred Limits
Select the tool you wish to activate, enter your preferred values (amounts in BDT ৳ or time in hours/days), and click "Save". Restrictions take effect immediately. You will receive a confirmation email at your registered address.
Contact Support if You Need Help
If you cannot locate a specific tool, wish to request self-exclusion urgently, or need guidance on which limits are right for you, contact our team at [email protected] or via the 24/7 live chat. We respond within minutes.
Frequently Asked Responsible Gaming Questions
Need Immediate Support?
If gambling is causing you distress, financial hardship, or relationship problems, please do not wait. Reach out to at999's support team or one of the organisations below right now. Help is available, free, and confidential.
Ready to Enjoy at999 the Right Way?
Now that you know the tools and resources available, enjoy the at999 platform with confidence — knowing that you are in control of your experience every step of the way.