at999 Terms & Conditions — Rules Governing Platform Use

1 Introduction

Welcome to at999. These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("the Player", "you", "your") and at999 ("at999", "we", "us", "our") in connection with your access to and use of the at999 online casino and sports betting platform accessible at https://at999.io and any associated applications or services (collectively, the "Platform").

By creating an account on the at999 Platform, making a deposit, placing a wager, or otherwise using any feature of the Platform, you confirm that you have read, understood and unconditionally agreed to be bound by these Terms in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any applicable game-specific or promotion-specific supplementary rules published on the Platform from time to time.

If you do not agree with any part of these Terms, you must immediately cease using the at999 Platform and, if you have already registered an account, contact [email protected] to request account closure.

2 Eligibility

Access to and use of the at999 Platform is subject to the following eligibility conditions, all of which must be satisfied at the time of registration and on a continuous basis throughout the duration of your account:

• You must be at least 21 years of age. at999 strictly prohibits access by any person under the age of 21. Age verification may be requested at any time.
• You must be accessing the Platform from a jurisdiction in which online gambling is not expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You must not be acting on behalf of another person, business entity, or any third party when using the Platform.
• You must not be a current or former employee, contractor, agent, director or officer of at999, or an immediate family member of such a person, unless prior written consent has been obtained from at999.
• You must not have a self-exclusion agreement in place with at999 or have been permanently excluded from the Platform for any reason.
• You must have the full legal capacity to enter into a binding contract in your jurisdiction of residence.

at999 reserves the right to request documentary proof of eligibility at any time, and to suspend or permanently close accounts where eligibility cannot be confirmed to at999's reasonable satisfaction.

3 Account Registration

To access the full range of features on the at999 Platform, you must register a player account. You agree to provide accurate, complete and current information during registration and to update that information promptly if it changes. The information you provide must match the legal identity documents that at999 may subsequently request during the verification process.

Each individual may hold only one registered account on the at999 Platform. If at999 detects or reasonably suspects that you have opened, or are attempting to open, more than one account — whether under the same name, the same device, the same IP address, the same payment method, or any combination of these identifiers — at999 reserves the right to:

• Suspend or permanently close all accounts associated with you;
• Void any and all pending or settled bets placed across duplicate accounts;
• Forfeit any bonus credits, free spins or promotional awards applied to duplicate accounts;
• Withhold withdrawals pending investigation.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. at999 accepts no liability for losses arising from unauthorised access to your account resulting from your failure to keep credentials secure. You must notify at999 immediately at [email protected] if you become aware of any unauthorised use of your account.

4 Identity Verification (KYC)

at999 operates a Know Your Customer ("KYC") process in accordance with responsible gaming and anti-money laundering obligations. Before processing any withdrawal request, and in certain other circumstances at at999's discretion, you will be required to provide satisfactory documentary evidence of your identity, age, address and payment method ownership.

Acceptable identity documents include, but are not limited to:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Valid passport;
• Birth registration certificate (for secondary proof of age only, where a passport or NID is also provided).

Acceptable proof of address documents include utility bills, bank statements, or official government correspondence issued within the past three months and displaying your name and residential address. at999 reserves the right to request additional documentation where the initial submission is unclear or insufficient. Failure to complete the KYC process within a reasonable timeframe may result in suspension of withdrawal privileges until verification is complete.

5 Deposits and Withdrawals

All financial transactions on at999 are processed exclusively through the payment methods available in the Platform cashier at the time of the transaction. at999 currently supports bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa and Mastercard. The availability of specific payment methods may change without notice.

Deposits: The minimum deposit amount is ৳200. Deposits must be made from a payment account registered in your own name. at999 does not accept third-party deposits. Deposits are generally credited to your at999 wallet in real time or within a few minutes, subject to the processing times of the relevant payment provider. at999 does not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals: Withdrawal requests may only be made to a payment method that has been previously used to fund the at999 account, and the account must be fully verified (KYC complete) before any withdrawal is processed. The minimum withdrawal amount is ৳500. at999 targets same-day processing for bKash and Nagad withdrawals on business days. Bank transfer withdrawals may take up to three business days. at999 reserves the right to request additional verification before processing any withdrawal that it deems unusual in size or frequency.

Currency: All account balances, deposits and withdrawals are denominated in Bangladeshi Taka (BDT / ৳). at999 does not operate multi-currency accounts at this time.

Dormant Accounts: An account that has had no login activity for a continuous period of 12 months will be classified as dormant. at999 may apply a monthly dormancy administration fee of ৳100 to dormant accounts with a positive balance, after providing at least 30 days' prior written notice to the registered email address. The balance of any dormant account will never fall below zero as a result of dormancy fees.

6 Bonuses and Promotions

at999 offers a range of promotional bonuses to new and existing players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers and VIP rewards. All bonuses are subject to the specific terms and conditions published alongside each offer, which form part of these Terms. In the event of any conflict between a bonus-specific term and these general Terms, the bonus-specific term shall prevail for the relevant offer.

Unless the specific bonus terms state otherwise, the following general bonus rules apply to all at999 promotions:

• Bonuses are available to players who have completed account registration and identity verification.
• Each bonus offer is available once per eligible player, per household, per IP address, and per payment method, unless explicitly stated otherwise.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated in the specific offer terms.
• at999 reserves the right to modify, suspend or withdraw any promotional offer at any time without prior notice, provided that any bonus already claimed and actively subject to wagering requirements will be honoured.
• Bonuses obtained through fraudulent means, system exploitation or abuse of promotional mechanics will be voided and the associated account may be closed.

7 Gaming Rules

All casino games available on the at999 Platform are supplied by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. Each game is governed by its own individual game rules, which are accessible within the game interface. Players are responsible for reading and understanding the rules of any game before placing a real-money wager.

Game outcomes are determined by certified random number generators (RNG) audited by independent testing laboratories. at999 does not interfere with game outcomes and has no ability to do so. Return-to-player (RTP) percentages for each game are as published by the respective game studio.

In the event of a technical malfunction during a game session — including software errors, disconnections, or server failures — at999's technical logs shall be the definitive record of the state of the game at the time of the malfunction. at999 will apply its reasonable discretion in resolving such incidents fairly and in accordance with the affected game studio's published malfunction procedures.

8 Sports Betting Rules

at999 offers live and pre-match sports betting markets including cricket (BPL, IPL, T20 World Cup, ICC tournaments, bilateral series), football, kabaddi and other sports as listed in the sportsbook at any given time. The following rules apply to all sports betting activity on the Platform:

• Bets are accepted at the odds displayed at the time the bet is confirmed and placed. at999 reserves the right to refuse any bet without providing a reason.
• In-play (live) bets are subject to the odds available at the exact moment of confirmation. Due to the real-time nature of in-play betting, there may be a brief delay between the odds displayed and the odds at which the bet is accepted — at999's system logs are the authoritative record in all cases.
• Event cancellation, abandonment and postponement rules follow the specific rules published for each sport in the sportsbook. In general, a cricket match that is abandoned before the minimum number of overs specified in the relevant tournament rules will be settled as void.
• Any bet suspected of being placed in connection with match-fixing, corruption or inside information will be voided without payment, and the relevant account will be subject to immediate investigation and potential closure.
• Maximum stake limits apply per market and per event as displayed within the sportsbook at the time of placing the bet.

9 Prohibited Conduct

The following conduct is strictly prohibited on the at999 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent account closure, forfeiture of all balances and bonuses, and referral to relevant authorities where applicable:

• Fraudulent activity — including the use of stolen, cloned or unauthorised payment instruments; providing false identity or age information; or exploiting technical errors or software vulnerabilities for financial gain.
• Money laundering — depositing funds derived from illegal activity, structuring transactions to avoid detection, or using the Platform as a vehicle to transfer funds without genuine gambling activity.
• Automated betting software — using bots, scripts, macros, artificial intelligence tools or any automated system to place bets, manipulate game outcomes or gain an unfair advantage.
• Collusion — coordinating with other players in live dealer games, poker or any other multi-player format to gain an unfair advantage over the house or other players.
• Bonus abuse — systematic exploitation of promotional offers through techniques including but not limited to low-risk hedging strategies, duplicate accounts or deliberate misrepresentation of bet activity to meet wagering requirements artificially.
• Harassment — using the Platform's live chat, support channels or any other communication feature to harass, abuse, threaten or defame at999 staff, agents, or other players.

10 Responsible Gaming

at999 is committed to promoting responsible gaming practices and providing tools that empower players to maintain control over their gambling activity. The following tools are available to all registered players free of charge via the account settings dashboard:

• Deposit limits — set daily, weekly or monthly deposit caps;
• Session time limits — receive notifications and automatic logouts after a pre-set duration;
• Reality check reminders — on-screen prompts showing time elapsed and net gaming activity;
• Self-exclusion — temporary exclusion periods of 1 month, 3 months, 6 months or 12 months, or permanent self-exclusion with no option to reopen the account.

If you believe your gambling may be causing harm to yourself or others, please visit our Responsible Gaming page for detailed guidance, or contact our support team at [email protected]. The at999 responsible gaming team is available 24/7 and will treat all enquiries with strict confidentiality. at999 strictly enforces the 21+ age restriction and will take immediate action upon receiving credible information that an underage individual has accessed the Platform.

11 Intellectual Property

All content on the at999 Platform — including but not limited to the at999 brand name and logo, website design, software, graphics, text, images, audio, video, game interfaces, and promotional materials — is the exclusive intellectual property of at999 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the at999 Platform without the prior written consent of at999.

12 Limitation of Liability

To the fullest extent permitted by applicable law, at999 shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from gambling activity conducted on the Platform;
• Interruption, suspension, or termination of the Platform or any service thereon;
• Errors, inaccuracies or omissions in game results, odds or account information;
• Unauthorised access to your account resulting from your failure to maintain password confidentiality;
• Any event beyond at999's reasonable control, including acts of God, natural disaster, civil unrest, network outages or government action.

The at999 Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. at999's aggregate liability to you under or in connection with these Terms shall in no event exceed the total amount deposited by you into your at999 account in the 30-day period immediately preceding the event giving rise to the claim.

13 Privacy and Data Protection

at999 collects, processes and stores personal data about you in accordance with our Privacy Policy, which forms an integral part of these Terms and should be read in conjunction with them. By registering an account on the at999 Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. Your data is used for account management, identity verification, fraud prevention, responsible gaming monitoring and, where you have consented, for marketing communications. at999 does not sell your personal data to third parties.

14 Account Closure and Termination

You may request closure of your at999 account at any time by contacting [email protected]. at999 will process the closure request within five business days, subject to the resolution of any pending transactions, open bets or outstanding verification requirements. Any verified real-money balance remaining in your account at the time of closure will be returned to you via your last used payment method, provided that the withdrawal amount meets the minimum withdrawal threshold and all KYC requirements have been satisfied.

at999 reserves the right to suspend or permanently close your account at any time, with or without prior notice, in the event that:

• You are found to have breached any provision of these Terms;
• at999 suspects fraudulent, abusive or illegal activity on your account;
• Applicable law or regulatory guidance requires at999 to restrict or terminate your account;
• You have submitted a self-exclusion request.

Where an account is closed by at999 due to a breach of these Terms, at999 reserves the right to forfeit any bonus funds and, where fraud is established, any balance remaining in the account.

15 Amendments to These Terms

at999 reserves the right to amend, update or replace these Terms & Conditions at any time. When material changes are made, at999 will post the updated Terms on the Platform and, where practically possible, notify registered players by email to the address on file at least 14 days before the changes take effect. The "Effective Date" at the top of this document will be updated to reflect the date the revised Terms enter into force.

Your continued use of the at999 Platform after the effective date of any updated Terms constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure before the effective date of the changes.

16 Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with these Terms or your use of the at999 Platform, you agree to first contact at999's customer support team at [email protected] to attempt to resolve the matter informally. at999 will endeavour to acknowledge all formal complaints within two business days and to provide a substantive response within 10 business days of receiving a complete written complaint.

Where a dispute cannot be resolved through the informal complaint process, the parties agree to attempt resolution through good-faith negotiation. at999 does not waive any rights or remedies available to it under applicable law by virtue of this dispute resolution procedure.

17 Contact Us

If you have any questions, concerns or complaints relating to these Terms & Conditions, please contact the at999 team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the at999 Platform
• Response time: Within 2–4 hours for email; immediate for live chat
• Operating timezone: Bangladesh Standard Time (BST, UTC+6)

For responsible gaming support specifically, please visit our dedicated Responsible Gaming page or mention "responsible gaming" when contacting the support team — your enquiry will be escalated to a trained specialist.